Shipping policy
ORDER CONFIRMATION
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
SHIPPING
| COUNTRY | SHIPPING METHOD | SHIPPING TIME | SHIPPING COSTS |
|
US |
Standard Shipping |
Within 7- 20 business days |
$8.99 USD | Free on orders over $45 USD |
| Express Shipping | Within 3-10 business days |
$15.99 USD |
TRACKING
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.
Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.
If you have any trouble tracking your parcel, please email judyyuanzai@gmail.com. We’d be happy to help you out!
Please note that tracking is active during 60 days so we won't be able to do anything to help you if you contact us after this period.